Terms of Service

Last Updated: 24/06/26

1. About Us

This website is operated by Stillroom Apothecary Limited, trading as Stillroom Apothecaries ("we", "us", "our").

Trading Address:

17 Morgan Arcade
Cardiff
CF10 1AF
United Kingdom

Company Registration Number: 16989944

Registered Office Address: 11 Africa Gardens, Cardiff, CF143BT

Email: info@stillroomapothecaries.com

By using this website or purchasing products from us, you agree to be bound by these Terms of Service.

2. Eligibility

By placing an order through our website, you confirm that:

• You are at least 18 years old or have the permission of a parent or legal guardian.
• You are legally capable of entering into binding contracts.
• The information you provide is accurate and complete.

3. Products

We specialise in niche fragrances, perfumes, home fragrances, beauty products, and related goods.

We make every effort to ensure product descriptions, images, prices, and availability are accurate. However:

• Product packaging may vary from images shown.
• Fragrance notes, longevity, projection, and performance are subjective.
• Minor variations between batches may occur.

We reserve the right to amend product information at any time.

4. Orders

The display of products on our website constitutes an invitation to treat and not a contractual offer.

When you place an order, you are making an offer to purchase products from us.

A contract between you and Stillroom Apothecaries is formed only when we accept your order and dispatch the goods.

We reserve the right to refuse or cancel orders where:

• Products are unavailable;
• Pricing errors have occurred;
• Payment cannot be authorised;
• Fraudulent or suspicious activity is suspected.

5. Pricing and Payment

All prices are displayed in Pounds Sterling (£) and include VAT where applicable unless otherwise stated.

Payment must be received in full before goods are dispatched.

We reserve the right to amend prices without notice, although any accepted order will be charged at the price confirmed during checkout.

6. Delivery

Delivery times and charges are detailed in our Shipping Policy.

Any delivery dates provided are estimates only and are not guaranteed unless expressly stated.

We are not responsible for delays caused by couriers, customs authorities, adverse weather conditions, industrial action, or circumstances beyond our reasonable control.

7. Right to Cancel

If you are purchasing as a consumer, you may have rights under the Consumer Contracts Regulations 2013.

Subject to the exclusions below, you may cancel your order within 14 days of receiving your goods and receive a refund.

To exercise your cancellation rights, you must notify us in writing before the cancellation period expires.

Returned goods must be sent back within 14 days of notifying us of cancellation.

8. Returns and Refunds

For hygiene, safety, and product integrity reasons, we cannot accept returns of:

• Opened perfumes;
• Used fragrance products;
• Products where protective seals have been removed;
• Personalised or custom-made items.

This does not affect your statutory rights if goods are faulty, damaged, or not as described.

Refunds for eligible returns will be processed using the original payment method.

Further information is available in our Returns Policy.

9. Faulty or Incorrect Goods

If you receive goods that are damaged, faulty, or incorrect, please contact us as soon as reasonably possible.

Where products are confirmed to be faulty, damaged, or supplied in error, we will provide an appropriate remedy in accordance with your statutory rights.

10. Intellectual Property

All content on this website, including text, images, logos, graphics, product descriptions, branding, and website design, is owned by or licensed to Stillroom Apothecary Limited.

No content may be copied, reproduced, distributed, modified, or used without our prior written consent.

11. Acceptable Use

You agree not to:

• Use the website for unlawful purposes;
• Interfere with the operation or security of the website;
• Introduce viruses, malware, or malicious code;
• Attempt unauthorised access to any part of the website;
• Copy or exploit website content without permission.

12. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Breach of statutory consumer rights;
• Any liability which cannot legally be excluded.

To the fullest extent permitted by law, Stillroom Apothecary Limited shall not be liable for indirect, consequential, incidental, or special losses arising from your use of the website or purchase of products.

13. Privacy

Your use of this website is also governed by our Privacy Policy and Cookie Policy.

14. Changes to These Terms

We reserve the right to amend these Terms of Service at any time.

The version published on this website at the time of your purchase will apply to that transaction.

15. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any dispute arising from these Terms shall be subject to the jurisdiction of the courts of England and Wales, except where consumer protection legislation provides otherwise.

16. Contact Us

Stillroom Apothecary Limited
Trading as Stillroom Apothecaries

17 Morgan Arcade
Cardiff
CF10 1AF
United Kingdom

Email: info@stillroomapothecaries.com

We aim to respond to enquiries within 1–2 business days.