Shipping Policy

Last Updated: 24/06/26

At Stillroom Apothecaries, we take great care in preparing and dispatching your order. Every order is carefully packed by hand at our Cardiff arcade store to ensure your fragrances arrive safely and in perfect condition.

Delivery Locations

We currently ship Worldwide.

Please note that certain fragrance products may be subject to transport restrictions due to their alcohol content and may not be eligible for delivery to some locations.

Order Processing

Orders are typically processed within 1–2 working days of receipt.

Orders placed on weekends or public holidays will be processed on the next working day.

During busy periods, product launches, promotional events, or seasonal holidays, processing times may be slightly longer.

Delivery Methods

We use reputable courier and postal services to deliver your order safely and securely.

Available delivery options and charges will be displayed during checkout before payment is completed.

Delivery services may include:

Free Delivery on qualifying orders (where applicable)

Delivery estimates are provided as a guide only and are not guaranteed unless expressly stated.

Delivery Times

Estimated delivery times after dispatch are:

• Standard UK Delivery: 2–5 working days
• EU/World orders will take 1-2 weeks (although we will ship with the quickest possible method).

Delivery times may vary depending on location, courier performance, weather conditions, and other factors outside our control.

Shipping Charges

Shipping costs are calculated at checkout and will be clearly displayed before you complete your purchase.

Any promotional free shipping offers are subject to the terms advertised at the time of purchase.

Tracking Information

Where available, tracking details will be provided by email once your order has been dispatched.

Please allow time for tracking information to update after receiving your dispatch confirmation.

Incorrect Addresses

Customers are responsible for ensuring that all delivery information is accurate and complete.

We cannot accept responsibility for delays, losses, or additional charges arising from incorrect or incomplete delivery details provided at checkout.

If an order is returned to us due to an incorrect address or failed delivery attempts, we may charge additional shipping costs to resend the order.

Damaged or Missing Parcels

If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the packaging and products where possible.

If your parcel has not arrived within the expected delivery timeframe, please contact us as soon as possible so that we can investigate with the courier.

Risk and Ownership

Responsibility for the goods passes to you upon delivery to the address specified in your order.

Ownership of the goods remains with Stillroom Apothecary Limited until full payment has been received.

Delivery Restrictions

Certain fragrance products may be classified as hazardous goods for transportation purposes due to their alcohol content.

As a result, some delivery services, destinations, or shipping methods may not be available for specific products.

We reserve the right to cancel and refund any order that cannot be legally or safely shipped.

Contact Us

Stillroom Apothecary Limited
Trading as Stillroom Apothecaries

17 Morgan Arcade
Cardiff
CF10 1AF
United Kingdom

Email: info@stillroomapothecaries.com

We aim to respond to all delivery enquiries within 1–2 business days.